Frequently Asked Questions

LossHQ is a property loss management platform built for Florida property managers. It gives you one place to track insurance claims, upload damage photos, coordinate vendors, document adjuster visits, and generate owner updates — so nothing falls through the cracks when a storm hits your portfolio.

LossHQ is built primarily for property managers who handle storm, fire, flood, and water-damage claims across a residential or mixed-use portfolio. It also supports damage photographers, adjuster coordination teams, and operations leads who need a structured workflow for loss documentation.

Yes. LossHQ offers a free Starter plan with no credit card required. You can create an account, add a property, and start documenting claims right away. Paid plans unlock unlimited properties, AI owner updates, and full vendor management.

No license is required to use LossHQ. The platform is a documentation and coordination tool — not a licensed service provider. It is designed to work alongside your existing processes, whether you are a licensed property manager, an in-house operations lead, or an independent landlord managing your own portfolio.

The free Starter plan supports one property and up to five claims per month. If you manage more properties or handle a higher volume of claims, the Pro plan at $79/month gives you unlimited properties and unlimited claims.

To open a claim, navigate to the property in your portfolio, select "New Claim," and enter the loss date, damage type, and initial description. From there you can upload photos, assign a status, log adjuster contact info, and set follow-up deadlines — all within the same claim timeline.

The AI owner update feature reads your claim notes and generates a clear, professional status update you can send to the property owner. It takes the information already in your claim — damage description, adjuster status, next steps — and turns it into a readable message in seconds, so you are not writing the same email 18 times after a storm.

Yes. LossHQ gives you a portfolio-level dashboard so you can see the status of every open claim across all your properties at a glance. Each property has its own claim timeline, photo library, vendor contacts, and owner communication log. Pro and Agency plans support unlimited properties.

At minimum, enter the loss date, damage type (hurricane, flood, fire, wind, water intrusion, etc.), and a short description of what happened. From there, add photos as you take them, log adjuster visits with dates and contact info, assign a vendor if applicable, and update the claim status as it progresses. The more detail you capture early, the stronger your documentation trail.

No. LossHQ is a private management tool. Tenants do not have access to your account, claim data, or communication logs. You control all information in the platform and decide what to share externally.

No. LossHQ is documentation and coordination software — it does not provide licensed adjusting, legal, or claims advocacy services. It helps you organize your claim so that when you do work with a public adjuster, attorney, or insurance carrier, you have a complete, well-documented record to support your case.

LossHQ can help you organize the documentation needed to support a dispute or re-submission — including timestamped photos, adjuster visit logs, and a complete claim timeline. For legal advice on denied claims, you should consult a licensed public adjuster or property insurance attorney in Florida.

LossHQ supports any property loss claim type, including hurricane and wind damage, flood and water intrusion, fire and smoke damage, hail damage, roof damage, theft, vandalism, and mold resulting from a covered loss. The platform is not limited to storm events — it is built for any loss that requires documentation, coordination, and owner communication.

When a unit becomes uninhabitable due to a covered loss, you can log the vacancy date, upload the relevant lease and policy documents, and maintain a running record of the rental income impact. This creates a clean paper trail for loss of rents claims that your insurer or public adjuster can reference.

LossHQ was built around the workflows of Florida property managers dealing with hurricane season, but it works for property managers across the United States. If you manage properties in hurricane, tornado, wildfire, flood, or winter storm zones, the platform supports your loss documentation and claim coordination needs.

The free Starter plan covers one property and five claims per month — enough to evaluate the platform or manage a small portfolio. Pro at $79/month adds unlimited properties, unlimited claims, AI-generated owner updates, full vendor management, and photo documentation without limits. The Agency plan at $149/month adds team seats, white-label reports, and portfolio analytics.

Yes. You can cancel your Pro subscription at any time from your account settings. Your plan stays active through the end of the current billing period, and you will not be charged again after cancellation.

LossHQ offers a 14-day refund window on first-time Pro and Agency subscriptions. If you sign up and the platform does not fit your workflow, contact us within 14 days of your first charge and we will refund it, no questions asked.

Your claim records, photos, and documentation remain accessible for 30 days after cancellation so you can export what you need. After 30 days, your account and data are permanently deleted. We recommend exporting your records before cancelling if you need to retain them.

Yes. If your company manages a large portfolio and the standard Agency plan does not fit your needs, contact us to discuss volume pricing. We work with regional and multi-market property management firms and can structure a plan that matches your team size and claim volume.