One shared list between you and your vendors: what was reported, when, how urgent, and what's done. Fewer calls, fewer texts, fewer tenant complaints.
Most of the stress isn't the leak. It's not knowing whether anyone is on the way.
The tenant calls again. You call the vendor. The vendor says they texted you on Tuesday.
Or in an Excel file only you can update, or in a group text nobody can search.
A dripping faucet and water coming through a ceiling land in the same inbox with the same priority.
You and your vendor look at the same request, so nobody has to ask where things stand.
Every property comes with a QR poster and link, so tenants report problems themselves. Or log one in under a minute, or upload the export from your current software.
A few yes/no questions mark each request emergency, urgent or routine, with the reasons shown. You can always override it.
They get an email with a link to the job, no account needed. They accept, pick a time and update the status from any phone.
You see status and the scheduled time without calling. Owners get a weekly update and tenants get plain-language updates, if you choose.
No new system to learn first. Start with the list you already have.
Active water, safety hazards and no cooling in an occupied unit go to the top. Unknown answers never get marked routine.
What needs you now, who is scheduled in the next two days, and what has waited the longest.
Tenants scan it and report the problem with a few taps. It lands in your list already rated by urgency, ready to assign.
Every open request shows how many days it has been waiting, with the longest-waiting first.
Turn it on per property: a short email of what was reported, fixed and still open. Owner replies come straight to you.
Upload the CSV export from AppFolio, Buildium or Excel, or paste your list. Preview first, duplicates skipped, undo if it looks wrong.
Roofers, plumbers and HVAC companies see every request sent to them, from every manager they work with, in one place. They accept, pick a time and mark it done. You see it the moment they do.
Track claims, review policies and send owner updates from the same account, for storms, fires and major water losses.
Start with what you have today. Invite your first vendor when you're ready.
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